T.J. Maxx & HomeGoods in Concord, NC Open now

Reviews about T.J. Maxx & HomeGoods

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  August 25, 2019, by Kristy Kay Adams
  My little family and I went into this store at 7:30pm and were looking at rugs. We were interested in a pretty, but badly stained rug. A nice young man came over to help and called for the store manager to address the stained rug. After waiting 20+ minutes (and the young man calling multiple times while apologizing profusely for the wait) a “manager” came over. The manager looked at the rug and found a tag, stating it was $450. When we pointed out we had found an identical, undamaged rug further down the rack for $399 while waiting, she promptly stated “tough luck, can’t do anything about it,” turned her back to us and quickly walked away. As we stood there, completely dumbfounded by her rudeness, the young man apologized and asked if he could further help us. While he did what he could (and we were planning to probably purchase another rug beside it), there’s no way my family will EVER step back into an establishment that would allow that caliber of person to be in any position of management. What an absolute disgrace.